Terms of Service

1) About the Service

Sytra is an intent-based social matching product. The Service may include account creation, authentication, profile setup and editing, logged-out preview flows, AI-assisted search drafting, matching, invites, conversations, messaging, notifications, and related product features.

Sytra is developed and operated from Boston, Massachusetts, USA.

2) Eligibility and Accounts

• You must be at least 16 years old to use the Service.
• You must provide accurate registration and profile information and keep it reasonably up to date.
• You are responsible for your account credentials and for activity that occurs under your account.
• You may not create an account for anyone else without permission.
• We may require email verification or other verification steps before certain features are available.

3) Profiles, Searches, and User Content

Content you submit to the Service includes your profile information, search prompts, follow-up answers, invite messages, chat messages, photos, reactions, and similar materials ("User Content").

• You keep ownership of your User Content.
• You grant Sytra a worldwide, non-exclusive, royalty-free license to host, store, reproduce, process, modify, display, and transmit your User Content as needed to operate, secure, improve, and enforce the Service.
• You represent that you have the rights needed to submit your User Content and that your User Content does not violate the law or these Terms.
• Because Sytra is a social product, some User Content is shared with other users as part of profiles, search results, invites, and conversations.

4) What You Should Expect Other Users to See

The Service is designed to help people find and communicate with each other. By using matching, invite, profile, and messaging features, you understand that other signed-in users may see information associated with your account, including your username, display name, avatar, profile fields, search prompts, invite messages, conversation-linked search snapshots, and chat content, depending on the feature.

Some profile controls may change how information appears in certain screens, but they do not necessarily prevent all internal product use or all matching-related display paths.

5) Acceptable Use

You may not use the Service to do any of the following:

• Violate any law or regulation
• Harass, threaten, exploit, impersonate, stalk, or defraud another person
• Share sexual, violent, abusive, hateful, or otherwise unlawful content
• Seek minors, exploit vulnerable people, or request illegal sexual services
• Submit content that infringes another person’s intellectual-property, privacy, publicity, or other rights
• Attempt to access another account, reverse engineer the Service, or bypass security controls
• Use bots, scraping, bulk messaging, or other automated means to abuse the Service
• Interfere with the operation, integrity, or security of the Service
• Use the Service for spam, deceptive outreach, or unauthorized commercial solicitation

6) AI-Assisted Features and Matching

Sytra uses automated systems and third-party AI services to help classify requests, moderate text, generate search summaries or follow-up questions, create embeddings, and rank or filter candidate results.

• AI-assisted outputs are product features, not guarantees.
• Match results, summaries, prompts, filters, and recommendations may be inaccurate, incomplete, biased, offensive, or otherwise unsuitable.
• You remain responsible for how you use the Service and how you interact with other users.
• Sytra does not guarantee that any suggested candidate is compatible, authentic, safe, or interested in connecting.

7) Invites, Messaging, and User Interactions

• You are responsible for messages and invites you send.
• Once you accept or send an invite and enter a conversation, message history and related conversation context may be stored and shown to the relevant participants.
• Users may have the ability to block, mute, pin, delete, or otherwise manage conversations.
• Deleting a conversation or invite in the product may not instantly erase all underlying records, logs, or backups.
• Sytra is not responsible for the conduct of users on or off the Service.

8) Username, Profile, and Content Standards

We may reject, remove, or modify usernames, profile fields, photos, searches, or other User Content that violates these Terms, our safety rules, or applicable law, or that creates product, trust, or impersonation risk.

Users may be able to report profiles, messages, conversations, or other content for review. We may investigate reports and may remove content, restrict features, suspend accounts, or terminate accounts when needed for safety, trust, legal compliance, or enforcement of these Terms.

We may also reserve or reclaim usernames, including usernames that are misleading, offensive, inactive, or likely to create confusion with Sytra or third parties.

9) Third-Party Services and Platforms

The Service relies on third-party services for functions such as authentication, AI processing, avatar storage, push notifications, and location support. Your use of certain features may therefore also be subject to third-party terms and privacy policies, including platform and app-store rules.

10) Suspension and Termination

We may suspend, limit, or terminate your access to the Service, with or without notice, if we believe you violated these Terms, created risk for the Service or other users, or if suspension or termination is otherwise necessary for legal, operational, or safety reasons.

You may stop using the Service at any time. The current product also includes an in-app account-deletion flow. Deletion may require confirmation steps, and some records, logs, or backups may persist for a limited time as described in the Privacy Policy.

11) Changes to the Service

We may add, remove, suspend, or change features at any time. We do not guarantee that any feature, workflow, notification path, or platform integration will always be available, continuous, or error-free.

12) Disclaimers

The Service is provided "as is" and "as available." To the fullest extent permitted by law, Sytra disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, availability, security, and accuracy.

Sytra does not guarantee that:

• the Service will always be available, uninterrupted, secure, or error-free;
• any user is truthful, safe, compatible, or who they claim to be;
• any AI-generated output, search interpretation, or candidate result is accurate or suitable; or
• any invite, match, conversation, or real-world interaction will lead to a desired outcome.

13) Limitation of Liability

To the fullest extent permitted by law, Sytra and its affiliates, officers, employees, contractors, agents, and service providers will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenues, business, goodwill, data, or other intangible losses, arising out of or relating to the Service.

To the fullest extent permitted by law, Sytra’s total liability for all claims arising out of or relating to the Service or these Terms will not exceed the greater of: (a) the amount you paid to Sytra, if any, for the Service in the 12 months before the event giving rise to the claim; or (b) $100.

14) Indemnification

You agree to indemnify and hold harmless Sytra and its affiliates, officers, employees, contractors, and agents from and against claims, liabilities, damages, judgments, losses, and expenses, including reasonable legal fees, arising out of or related to your User Content, your use of the Service, your interactions with other users, or your violation of these Terms or applicable law.

15) Governing Law and Venue

These Terms are governed by the laws of the Commonwealth of Massachusetts, without regard to conflict-of-law rules.

Except where applicable law requires otherwise, disputes arising out of or relating to these Terms or the Service will be resolved exclusively in the state or federal courts located in Boston, Massachusetts, and you consent to the personal jurisdiction of those courts.

16) Changes to These Terms

We may update these Terms from time to time. If we make material changes, we may provide notice by updating this page, changing the "Last updated" date, or using another reasonable method. Your continued use of the Service after the effective date of updated Terms constitutes acceptance of the updated Terms.

17) Contact

If you have questions about these Terms, contact us at:

• Email: sytra@try-sytra.com
• Location: Boston, Massachusetts, USA

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